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FAQ

Frequently Asked Questions

We believe in transparency and clarity. Here are answers to the questions we are asked most often.

Our Services

What services do you offer?

We offer three core services: Virtual Consultations for expert guidance on specific design challenges, E-Design for fully remote comprehensive design plans, and Full Interior Design for complete concept-through-implementation projects. Each service is tailored to your needs, timeline, and budget.

How do I know which service is right for me?

It depends on where you are in your project and how much support you need. If you have specific questions or challenges, a Virtual Consultation is ideal. If you want a complete design plan delivered remotely, E-Design is perfect. If you want us to manage the entire process from concept to installation, our Full Interior Design service is the one. We are happy to discuss and recommend the best fit during an initial conversation.

Do you work on commercial projects?

Our primary focus is residential design. However, we selectively take on boutique commercial projects that align with our design philosophy. Please get in touch to discuss your project.

Working Remotely / From Abroad

I live outside Kenya. Can you still help me?

Absolutely. Working with clients abroad is one of our core strengths. We have refined our process specifically for remote collaboration — with structured communication, virtual consultations, digital presentations, and professional on-the-ground coordination. Many of our most rewarding projects are for clients in the diaspora.

How do virtual consultations work?

We schedule a video call at a time that works across time zones. We share screens, review designs, discuss materials, and make decisions together — just as we would in person. You receive a detailed summary and next steps after every session.

Do you handle procurement and deliveries?

Yes. For Full Interior Design projects, we coordinate procurement, manage deliveries, and oversee installations on your behalf. For E-Design projects, we provide detailed shopping guidance and sourcing recommendations.

Process & Timelines

How long does a typical project take?

It varies depending on the scope. A Virtual Consultation can happen within days. An E-Design project typically takes 4–8 weeks. A Full Interior Design project can take 3–12 months depending on the scale of work and any construction involved. We provide a clear timeline estimate in our proposal.

What is your design process?

We follow a structured eight-step process: Initial Enquiry → Consultation & Discovery → Design Proposal → Design Development → Design Approvals → Procurement & Implementation → Installation & Styling → Completion & Handover. You can read more on our Our Process page.

How do you charge for your services?

Our fees depend on the service and scope of the project. We provide transparent pricing in our proposals so you know exactly what to expect. We are happy to discuss investment ranges during an initial conversation.

Getting Started

How do I get started?

Simply book a consultation through our website or send us a message. We will arrange an initial conversation to learn about your project, discuss your needs, and recommend the best way forward.

What information do I need to provide initially?

A brief overview of your project — the space, your goals, your timeline, and any inspiration you have gathered. Floor plans and photographs are helpful if available, but not essential at this stage.

Ready to Create a Home You Love?

Whether you’re across the city or across the world, we’re here to guide you through every step. Let’s start with a conversation.

Book a Consultation